Terms of Service

1. Service Scope & Delivery

Our training programs include live virtual sessions, downloadable resources, and 30-day post-training email support. Deliverables are defined in the Statement of Work (SOW). All services are provided on an ‘as-is’ basis with best-effort scheduling.

2. Client Obligations

Clients must provide accurate team data, ensure participant attendance (minimum 80% for certification), and maintain confidentiality of proprietary methods. Failure to meet obligations may result in rescheduling fees.

3. Payment & Cancellation

Fees are due 50% upfront, 50% on training completion. Cancellations within 14 days of start date incur a 25% fee. Refunds for non-compliance with prerequisites may be denied. Late payments accrue 1.5% monthly interest.

4. Intellectual Property

Training materials (workbooks, templates, proprietary frameworks) are licensed for internal use only. Reproduction or distribution is prohibited. Post-training, clients retain rights to customized workflows co-developed during sessions.

5. Limitation of Liability

Total liability is capped at the fees paid. We are not liable for indirect damages or loss of productivity gains. Disputes resolved via binding arbitration in New York under AAA rules.

6. Compliance & Governing Law

These terms are governed by New York State law. For GDPR or CCPA concerns, see Privacy Policy. Any modifications must be in writing and signed by both parties.